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Terms and conditions

Valid from 6 October 2026

The Czech version is binding; the Ukrainian, Russian and English versions are informative translations.

1. Seller

777 PRODUCTION s.r.o., Company ID (IČO) 22247742, registered office at Kaprova 42/14, Staré Město, 110 00 Prague 1, entered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 413173. We are not VAT registered.
Contact: [email protected], [email protected], phone/WhatsApp +420 776 617 928

2. Introductory provisions

  1. These terms and conditions govern the sale of digital content (document templates, graphic templates, spreadsheets and online guides available after purchase; the “product”) through the website 777production.eu.
  2. Services (design, visualisation, real estate brokerage, property management, translation) are governed by a separate contract or a confirmed quotation; these terms apply to them as appropriate.
  3. Buyers may be consumers or businesses. Provisions intended for consumers do not apply to businesses. If the buyer states a company name, Company ID (IČO) or VAT number in the order, the buyer is presumed to be purchasing as a business. We sell to consumers regardless of their country of residence. We sell to businesses whose registered office or place of business is in the Czech Republic or in a country outside the European Union; we do not sell products to businesses whose registered office or place of business is in another EU Member State, nor to persons to whom international sanctions prohibit such sale. We may reject an order contrary to this provision before the product is made available and will refund any payment received.

3. Order and conclusion of the contract

  1. Products are presented on the website for information. You fill in the order in the order form reached via the “Koupit” (Buy) button next to the product (orders and documents are processed by SimpleShop.cz) and submit it with the “Objednat s povinností platby” (Order with obligation to pay) button. Before submitting, you can check and correct all details.
  2. The contract is concluded when the order confirmation is delivered to the buyer’s e-mail.
  3. The contract is concluded in Czech. For some products the order form may be shown in English, and order e-mails also contain a translation into the language of the product; the Czech wording of the contract and of these terms prevails. The seller archives the concluded contract electronically; it is not accessible to third parties and we will send it to the buyer on request.
  4. After the contract is concluded, we will send the buyer an e-mail confirming the contract, including confirmation of the buyer’s consent to supply of the digital content before the withdrawal period expires (Section 1824a of the Civil Code).

4. Price and payment

  1. Prices are stated in Czech crowns (CZK) and are final. The seller is not VAT registered.
  2. Payment can be made by bank transfer to the seller’s account using the details in the order confirmation (including a QR code), due within 10 days. If the buyer does not pay the price even within 10 days after the due date, the seller may withdraw from the contract. Once the payment is credited, we will issue an invoice and send it by e-mail.
  3. The buyer bears the cost of means of distance communication; it does not differ from the standard rate.

5. Supply of digital content

  1. We make a downloadable product available automatically once the payment is credited: PDF files via a link in the payment-received e-mail (SimpleShop), DOCX files via the link in the same e-mail after entering the order number and the order e-mail. PDF files can be downloaded at most 5 times, DOCX files for 30 days from the payment being credited; we recommend saving them. Depending on the bank, crediting usually takes from a few minutes to 2 business days. The files carry technical protection measures: the buyer’s details are embedded in PDFs, and the order number and buyer’s name are embedded in DOCX files as a licence number. DOCX files can be opened and edited in Microsoft Word 2010 or later, LibreOffice or Google Docs, PDF files in any PDF viewer, and XLSX spreadsheets in Microsoft Excel 2010 or later, LibreOffice or Google Sheets.
  2. For an online guide, we make the content available automatically once the payment is credited: the buyer receives an e-mail with a link that opens the guide. On another device, access can be restored during its validity with the same link or by entering the order or invoice number and the order e-mail. Depending on the bank, crediting usually takes from a few minutes to 2 business days. The guide is accessible in a standard web browser (computer, tablet, phone) with an internet connection, in all language versions listed for it, for 12 months from the day the payment is credited (the buyer can see the end date in the guide). After that, access ends automatically; the guide can be purchased again for further access. During the access period we update the content as needed. The guide is protected by technical measures: every page carries a watermark with the buyer’s licence number, and copying text and printing are restricted in the browser.
  3. The buyer obtains a non-exclusive, non-transferable licence to use the product for their own needs. Templates may be edited and used in the buyer’s activities but may not be resold, shared or published as a template. Access to an online guide (link, order number or access key) is for the buyer only and may not be passed on to third parties.
  4. The content of an online guide is protected by copyright and marked with the buyer’s licence number. If the seller finds that the buyer has published the access or content of the guide or passed it on to third parties, the seller may end the buyer’s access after prior written notice; the seller’s other rights are not affected.

6. Withdrawal from the contract (consumers)

  1. A consumer may withdraw from a contract concluded at a distance within 14 days of its conclusion by e-mail to the seller’s address, by letter, using the model form below, or with the button “Withdraw from contract” (Odstoupit od smlouvy), which is permanently placed in the footer of every page of the website and leads to the form 777production.eu/odstoupeni-od-smlouvy; you submit the form with the “Confirm withdrawal from contract” button. We will confirm receipt of the withdrawal by e-mail without undue delay, including its content and the date and time it was sent.
  2. Under Section 1837(l) of the Civil Code, a consumer cannot withdraw from a contract for the supply of digital content if performance has begun with the consumer’s prior express consent before the withdrawal period expired, the consumer was informed that the right of withdrawal is thereby lost, and the consumer received the confirmation under Section 1824a(1) and (2) of the Civil Code (Article 3). The buyer gives this consent in the order.
  3. In the event of withdrawal, we will refund the payments received without undue delay and no later than 14 days after the withdrawal, using the same means by which they were received.
  4. Services (e.g. online e-design, visualisations): a consumer may withdraw within 14 days of concluding the contract. If the consumer expressly asks for the service to start during this period and then withdraws, the consumer pays a proportionate part of the price for what has already been provided (Section 1834 of the Civil Code). If, with the consumer’s consent, the service has been fully provided before the period expires and the consumer was informed that the right of withdrawal is thereby lost, the consumer cannot withdraw (Section 1837(a) of the Civil Code). Personalised products made to the consumer’s specifications (e.g. a poster with the floor plan of their flat) cannot be returned once made (Section 1837(d)).

7. Defects and complaints

  1. The seller is responsible for the product matching its description and the contract, being functional and capable of being opened or used as stated for the product. The rights of a consumer buyer in respect of defective performance are governed by the Civil Code (in particular Sections 2389a et seq. on digital content).
  2. We are liable for defects in downloadable products for 2 years from their supply, and for an online guide throughout the access period. The buyer may request that the defect be remedied (supply of a defect-free file or access to corrected content); if this is impossible or is not done within a reasonable time, the buyer may request a reasonable price reduction and, if the defect is not minor, withdraw from the contract.
  3. You can report a defect (make a complaint) by e-mail or by letter; we recommend doing so without undue delay after discovering it. We will confirm receipt of the complaint by e-mail (date of the complaint, its content, the requested remedy and your contact details). We will handle the complaint within a reasonable time given the nature of the digital content, and no later than 30 days after it was made, and will give you confirmation of the date and manner of its handling or a written justification of its rejection (Section 19 of Act No. 634/1992 Coll.).
  4. Legal document templates are general models and do not replace individual legal advice. The seller is not liable for the consequences of using a template in a situation for which it is not intended, or for details filled in incorrectly by the buyer.

8. Out-of-court dispute resolution

The competent body for out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce), Gorazdova 1969/24, 120 00 Praha 2, coi.gov.cz. Compliance is supervised by the Czech Trade Inspection Authority and, in the area of personal data protection, by the Office for Personal Data Protection (Úřad pro ochranu osobních údajů).

9. Final provisions

Matters not governed by these terms are governed by Czech law, in particular the Civil Code (Act No. 89/2012 Coll.) and the Consumer Protection Act (Act No. 634/1992 Coll.). The seller may amend these terms; contracts already concluded are governed by the version valid at the time of the order. Information on the processing of personal data is available on the page Privacy policy.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: 777 PRODUCTION s.r.o., Kaprova 42/14, 110 00 Praha 1, Czech Republic, e-mail: [email protected]
I hereby give notice that I withdraw from the contract for the purchase of the following digital content / for the provision of the following service (*): ………
Order number: ………
Ordered on / received on (*): ………
Name of consumer: ………
Address of consumer: ………
E-mail: ………
Signature of consumer (only if this form is sent on paper): ………
Date: ………
(*) Delete as appropriate.