Terms of Use of the “Tradespeople and Requests” Service

Effective from: 3 October 2026

This is a translation. The Czech version is legally binding.

1. Operator and contacts

1.1 The “Tradespeople and Requests” service on 777production.eu (the “service”) is operated by 777 PRODUCTION s.r.o., company ID (IČO) 22247742, registered office Kaprova 42/14, Staré Město, 110 00 Prague 1, entered in the Commercial Register kept by the Municipal Court in Prague, section C, file 413173 (the “operator”).

1.2 Single point of contact for users and for public authorities, the European Commission and the European Board for Digital Services (Articles 11 and 12 of Regulation (EU) 2022/2065, the “DSA”): e-mail [email protected], phone +420 776 617 928 (we prefer to deal with matters in writing by e-mail). You can write to us in Czech, Ukrainian, Russian or English. A human being always replies, not only an automated tool.

2. What the service is and is not

2.1 The service allows customers to publish requests for construction and renovation work in Prague and the surrounding area, and tradespeople (businesses) to present themselves in a directory and respond to requests. Tradespeople and companies may also look for a subcontractor or partner for a specific job.

2.2 The service is free of charge (the “Founder” phase). If we introduce paid features in the future, we will inform you in advance and clearly (clause 13); existing free use will not become chargeable retroactively. The operator funds the service from sales of document templates and its own services; it does not sell users' personal data or take payment for ranking in listings (clause 7.3).

2.3 The operator is not a party to any contract concluded between a customer and a tradesperson, does not itself carry out construction or renovation work within the service, and is not responsible for its performance, quality or price, or for payments between customers and tradespeople. The operator only stores and makes available information provided by users (a hosting service under Article 6 DSA).

2.4 Tradespeople act in the service as businesses. If a customer who is a consumer concludes a contract with a tradesperson, the consumer's rights apply to that contract against that tradesperson; the obligations under the contract are performed by the tradesperson, not by the operator (Section 11b of Act No. 634/1992 Coll.).

2.5 The service is not employment mediation. Offering or seeking employment or work that would constitute illegal work under Act No. 435/2004 Coll., on Employment, is prohibited in the service. A request for a subcontractor or partner serves only cooperation between businesses under a contract for work or another commercial contract, not the recruitment of employees.

3. Users

3.1 The service may be used by persons over 18 years of age.

3.2 A tradesperson is a business with a valid company ID (IČO) holding the authorisation for the activity offered in the service (in particular a trade licence and, for certain activities, the qualification required by law, e.g. for electrical and gas installations). The tradesperson is responsible for holding the authorisation and qualification. In the profile, the tradesperson states a main trade and, where relevant, additional trades, the jobs they can do and licences or authorisations; they enter these details themselves and the operator does not verify them (except the company ID under clause 4.5). The tradesperson may add links to their reviews on Google Maps, Firmy.cz or Facebook. These reviews stay on those websites; the operator does not copy them and does not verify whether they come from customers who actually used the tradesperson's services (Section 5a(5) of Act No. 634/1992 Coll.).

3.3 A customer is anyone who publishes a request. When registering, you state whether you register as a private person or as a sole trader or company; a sole trader or company enters its company ID, which we check in the ARES register (clause 4.5). For each request, a business user chooses whether to submit it as a private person or as a company; a tradesperson with a profile card can also look for a subcontractor. We show a “private person” or “company” label with each request. In a request, the customer chooses where and what needs to be done; the service derives the trades needed automatically. Further details (e.g. dates, budget, area, urgency, materials, floor, lift, parking or the need for an invoice) are optional.

3.4 Anyone acting in the service within their business activity must not create the impression or falsely claim that they are acting as a private person or consumer (Annex 1 letter v) of Act No. 634/1992 Coll.). You can change your account type at any time in your account settings.

4. Conclusion of the contract, account and verification

4.1 You conclude the contract for use of the service by registering: you fill in the registration form (name and account type; sole traders and companies also their company ID), confirm that you have read these terms, and enter a one-time code that we send to your e-mail. Before submitting the form, you can check and correct all the data entered; you can change it later in your account settings (Section 1826 of the Civil Code).

4.2 The contract can be concluded in Czech, Ukrainian, Russian or English; the Czech version of the terms is binding. We archive the version of the terms in force on the day of registration and, after registration, send it to you by e-mail as a PDF together with confirmation that the contract has been concluded.

4.3 The contract is concluded for an indefinite period. You can terminate it at any time free of charge by closing your account (clause 14).

4.4 You sign in to your account with a one-time code sent to your e-mail. Keep the account details true and up to date; you are responsible for activity in your account.

4.5 For sole traders and companies (on registration or when changing the account type) and for tradespeople (when creating a profile card), we automatically check in the ARES register that the company ID entered exists and the business is active. The “Company ID verified” label means only this; it says nothing about the quality of work, prices or professional qualifications.

4.6 Next to requests we show the “E-mail verified” label (the customer confirmed their e-mail with a code) and, where applicable, “Company verified in ARES” (the company ID entered exists and the business is active). The labels do not mean that the operator vouches for the customer or their ability to pay.

5. Content rules

5.1 It is prohibited to publish in the service, in particular:

a) content that breaches the law;

b) false or misleading information, fake profiles and requests;

c) content that discriminates on grounds of race, ethnic origin, nationality, sex, sexual orientation, age, disability, religion, belief or world view (Act No. 198/2009 Coll.);

d) offensive, threatening or harassing content;

e) other people's photos or texts without the author's consent;

f) advertising unrelated to the requested work and bulk messages (spam);

g) personal data of other people without their consent;

h) offers of work for which the tradesperson has no authorisation;

i) contact details (phone, e-mail, links, messenger accounts) in the text of a request or profile — contact details are shared only as described in clause 8.1;

j) nudity or pornography.

5.2 Photos in a tradesperson's profile must show their own work.

6. Moderation (content checks)

6.1 New and edited tradesperson profiles, new requests and comments in offers are checked automatically before they are published or sent (clause 6.2). If the check finds nothing, the content is published immediately. If it finds something, we do not publish the content and show you what needs to be corrected; once corrected, the content is published. One user may have at most 3 published requests at the same time.

6.2 We use the following automated tools for these checks: a) the company ID check in the ARES register (clause 4.5); b) a text check on our server that looks for phone numbers, e-mail addresses, links and other contact details (clause 5.1(i)), vulgar and offensive expressions, hateful expressions against groups of people, recruitment of employees (clause 2.5) and spam; c) a photo check by the freely available program nsfwjs, which runs directly in your browser and detects nudity and pornography (clause 5.1(j)) — photos are not sent anywhere for this check; d) protection against misuse of login (no more than one login code per minute and five attempts to enter it). Automated tools can make mistakes. If you believe the check has wrongly held back your content, write to [email protected]; a human being will assess the matter and we will tell you the result (clause 10.5).

6.3 The operator may review content at any time later, in particular following a notice under clause 9. When applying these rules, we act objectively, proportionately and with due care, taking into account the rights of all parties concerned (Article 14(4) DSA).

7. Ranking in listings

7.1 Requests are ranked as follows: requests marked as urgent by the customer come first, then by publication date (newest first). You can narrow the list with filters (place, room, trade, location, language).

7.2 Tradespeople in the catalogue and in the selection "Tradespeople who can do this" are ranked by the match percentage with the jobs the customer needs. Each job needed has the same weight. A job the tradesperson has listed in their profile counts in full; a job done by one of their trades counts at 90 %; a tradesperson offering complete renovation counts at 70 %; a specialist in a request for complete renovation counts at 30 %. If the tradesperson's main trade is among those needed, we add 5 percentage points (up to 100 %). Jobs listed in the profile carry the greatest weight because they show most accurately what the tradesperson actually does. Tradespeople with a 0 % match are not shown; at an equal match they are ranked alphabetically. If you do not choose any jobs in the catalogue, tradespeople are ranked by registration date (newest first). We calculate the match in the same way in the overview "Requests for you" (at an equal match, newest first) and notify tradespeople with a match of at least 50 % of a new request by e-mail (at most 30 with the highest match).

7.3 It is not possible to pay for a better position. If we introduce paid highlighting in the future, it will always be visibly labelled as advertising, and we will amend these terms in advance (clause 13).

7.4 A request is closed when the customer completes it or when nobody responds to it for 90 days. A closed request is no longer displayed; the customer may publish it again at any time.

8. Contact between customers and tradespeople

8.1 A customer's contact details are not shown to tradespeople. A tradesperson responds to a request with an offer (clause 8.4) and messages through the service; the customer decides who receives their contact details.

8.2 Messages and data exchanged between users may only be used to negotiate the requested work. Any other use (e.g. sending advertising) is prohibited.

8.3 By e-mail we only send messages concerning your account, your requests and the responses to them. We send commercial communications (newsletters, offers) only with your prior consent, which you can withdraw at any time (Section 7 of Act No. 480/2004 Coll.).

8.4 A tradesperson's offer is sent through a form in the service (price, dates, duration, what the price includes, additional services and an optional comment). The users agree that an offer in the service is non-binding and is not a proposal to conclude a contract within the meaning of Section 1731 and Section 1732(1) of the Czech Civil Code. The tradesperson may change the offer no more than twice (3 versions in total) until the customer agrees to it; the latest version applies and earlier versions remain in the record. Using the button "I agree with this offer", the customer may agree to a specific version; this shares the customer's contact details with the tradesperson, the offer can no longer be changed and both receive an e-mail summary. Agreement is non-binding and does not conclude a contract; the customer and the tradesperson conclude the contract for work directly with each other (clause 2.3), preferably in writing. The customer and the tradesperson may save or print the offer record with all versions and the times of sending and agreement at any time.

9. Notice of illegal content

9.1 If you believe that content in the service is illegal or breaches these terms, use the “Report” button next to that content or write to [email protected]. The notice should contain (Article 16(2) DSA):

a) an explanation of why you consider the content illegal;

b) the exact address (URL) of the content;

c) your name and e-mail;

d) a statement that you are submitting the notice in good faith and that the information in it is accurate and complete.

9.2 We will confirm receipt of the notice without undue delay, process it in a timely, objective and diligent manner, and inform you of our decision, including the available means of redress.

9.3 If we become aware of information giving rise to a suspicion of a criminal offence threatening the life or safety of persons, we will inform the law enforcement authorities (Article 18 DSA).

10. Restriction, suspension and closure of accounts

10.1 We may hide or remove content and suspend or close an account if a user breaches these terms or the law, provides false information, repeatedly publishes prohibited content or abuses the service.

10.2 We will inform you of any such restriction with a clear and specific statement of reasons (Article 17 DSA): what was restricted, to what extent and for how long, on what facts, whether following a notice, whether the decision was taken by automated means, which provision of the terms or the law we rely on, and what means of redress you have.

10.3 For tradespeople (businesses), we will send the statement of reasons for a restriction or suspension by e-mail at the latest when it takes effect, and we will give notice of complete termination of the service with reasons at least 30 days in advance (Article 4 of Regulation (EU) 2019/1150, “P2B”). This period does not apply if the law requires us to terminate the service sooner, if we terminate the service for an imperative reason under the law, or if the tradesperson has repeatedly breached these terms (Article 4(4) P2B); even in that case we will send the statement of reasons without undue delay.

10.4 We may terminate the contract with a customer who is a consumer by giving 30 days' notice by e-mail; without notice only if the customer has seriously or repeatedly breached these terms or the law.

10.5 You can object to a decision by e-mail to [email protected]; your objection will be reviewed by a human being and we will tell you the result. This does not affect your right to go to court.

11. Liability

11.1 Content published by users is the responsibility of the person who published it. The operator is liable for it only to the extent provided for in Article 6 DSA.

11.2 The operator is not liable for the performance of contracts between customers and tradespeople or for damage arising from them.

11.3 The service is provided as is; it may be interrupted for maintenance or due to faults. Nothing in this clause limits the rights a consumer has under the law, or liability for damage caused intentionally or through gross negligence.

11.4 A consumer has rights against the operator in respect of defective performance under the Civil Code. You can report a defect in the service (e.g. a non-working account) by e-mail to [email protected]; we will deal with it without undue delay.

12. Content rights and data

12.1 The rights to the texts and photos you upload remain yours. You grant us a free, non-exclusive permission, for as long as your account exists, to display them in the service. We may share links to tradesperson profiles on our channels (Telegram, Facebook, Instagram) to promote the service; we share a link to a customer's request only if the customer expressly agrees to it when publishing the request, and always without contact details. When the content or account is deleted, we will stop displaying them.

12.2 Access to data (Article 9 P2B): the operator has access to all data in the service in order to run and moderate it. A tradesperson sees the content of requests, and contact details only of customers who have chosen to share them. We do not sell users' data or pass it to third parties for their own use. We may compile aggregate statistics from the content of requests and offers without personal data (e.g. typical prices of work). After an account is closed, we stop displaying the user's profile and content and delete them within 30 days; during that time a tradesperson may request an export of them (Article 8(c) P2B). We keep longer only the data we must keep by law, as described in the Privacy Policy.

12.3 The operator's own services (Article 7 P2B): the operator also offers a renovation management service and may respond to requests in the same way as other tradespeople. The only difference is that, as operator, it has technical access to all data in the service (clause 12.2); however, it will use customers' contact details to offer its services only if the customer shares them, exactly as with other tradespeople. Its offers and profile receive no preference in ranking or content checks.

12.4 The processing of personal data is described in the Privacy Policy at 777production.eu/en/mistri/ochrana-udaju.

13. Changes to the terms

13.1 We may change the terms to a reasonable extent, in particular because of changes in the law, new features of the service or the introduction of paid features (Section 1752 of the Civil Code). We will notify every change by e-mail at least 15 days before it takes effect (for tradespeople Article 3(2) P2B; for significant changes Article 14(2) DSA).

13.2 You do not have to accept a change: you can reject it and terminate the contract free of charge by closing your account at any time before the change takes effect (clause 14). Changes do not apply retroactively unless required by law or beneficial to you (Article 8(a) P2B).

14. Closing your account

14.1 You can close your account at any time and free of charge in the account settings or by e-mail to [email protected]; this terminates the contract for use of the service.

14.2 A consumer may withdraw from the contract without giving reasons within 14 days of its conclusion (Section 1829 of the Civil Code) by any clear statement sent to [email protected], or by using the model form in our terms of sale (777production.eu/obchodni-podminky). As the service is free, withdrawal costs you nothing. You can achieve the same result by closing your account under clause 14.1.

15. Disputes and governing law

15.1 These terms are governed by Czech law. If the user is a consumer, this does not affect the rights granted to them by the mandatory provisions of the law of the country of their habitual residence.

15.2 A consumer has the right to out-of-court dispute resolution (Section 20d of Act No. 634/1992 Coll.). The competent body is the Czech Trade Inspection Authority (Česká obchodní inspekce; Section 20e letter d) of the same Act), Gorazdova 1969/24, 120 00 Prague 2, coi.gov.cz.

15.3 Disputes with businesses are decided by the courts of the Czech Republic; the court with local jurisdiction is the court for the operator's registered office.